A Guide to Travel and Expense Management in the UK

What are the latest travel and expense management trends in the UK? Renowned analyst company, the Aberdeen Group, has just released a report about how best-in-class UK organisations are structuring their expense management programs.

Some figures to get you thinking

The Aberdeen Group are an authority on travel and expense management research around the world, so when they say that nearly half of UK-based businesses want to reduce the time employees spend on entering expenses (52%), the figure is plausible. What is disheartening, however, is that according to the same report only 28% of UK-based businesses have real-time visibility into travel and expense (T&E) spending against budget. Furthermore, only 32% of UK-based organisations are reporting regularly on policy compliance.

The figures resonate with those revealed earlier this year by the UK Benchmark Report which showed that although UK companies have an interest in reducing expenses costs (subordinates made 16% fewer claims this year than last) there is still a way to go regarding compliance. According to the Benchmark Report, 10% of the claims approved by managers are out of policy, but only 2% of these are queried or rejected.

Lessons from the latest guide

Fortunately, the Aberdeen report, entitled "A Travel and Expense Management Guide for UK Businesses" goes further. It does more than claim that expense management capabilities in UK-based companies are 'weak,' it also provides an authoritative perspective on: the use of travel and expense management technology in the UK; the importance of utilising mobile technology; and the rise of analytics; as well as suggesting solutions for improvement.

According to the Aberdeen report, best-in-class organisations are driving true value by:

  • Using technology to enhance T&E management processes
  • Developing measures to improve corporate T&E policy compliance
  • Leveraging analytics to gain true actionable intelligence into T&E spending

The lessons are clear for small to medium-sized businesses as well:

  • Standardise your expense management processes
  • Automate processes to reduce the gaps
  • Make analytics (and business intelligence) a priority

The full report is available to download. Enter your details for a free copy of the Aberdeen "Travel and Expense Management Guide for UK Businesses".


Gina Balarin is the UK SMB Content Manager at Concur where she enjoys getting to write cool stuff about how businesses can save time and money and (incidentally) submit, process, approve and reimburse business expenses. Gina has more than 11 years’ experience writing for businesses and telling people’s stories through marketing. Predominantly a lover of words, when she isn’t reading a book or sitting behind a keyboard touch-typing at 89wpm, you can find her in the Oxfordshire hills, stretching on a yoga mat or (occasionally) dancing up a storm.

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Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur’s services are trusted by over 20,000 clients around the globe with around 30 million users. Learn more at www.concur.co.uk

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