Concur Announces Availability of Concur Premium Services

Value-added offerings extend additional support to growing customer base

Redmond, Wash., Dec. 3, 2008 -- Concur (Nasdaq: CNQR - News), the world's leading provider of on-demand Employee Spend Management services, today reported the launch and immediate availability of Concur Premium Services -- a unique selection of value-added services and on-site client training that delivers tailored solutions to support complex business requirements. The Premium Services team leverages best practices and industry-leading expertise developed from serving Concur's growing client base of more than 8,000 companies worldwide. Concur Premium Services provide additional post-deployment training and consulting services to help clients develop a customized analysis of corporate travel spend and expense management activities.

The new services include Premium Analytics and Advanced Premium Analytics: with Concur experts working onsite with clients to provide advanced training and reporting for Concur Intelligence -- all designed to meet specific business requirements. Concur also offers Custom Premium Reports for building customized reports to meet the unique business needs of each client, with the added flexibility of onsite or offsite development.

These new value-added offerings supplement Concur's existing world-class client support, which comes standard with all Concur offerings, and includes:

-- Concur Client Central, an online resource that enables clients to suggest and discuss service enhancements, check on service status, source training materials, access product documentation and engage in active discussions with Concur support staff and other clients on a wide range of topics;

-- Experienced account management partners with each client organization to help them maximize the value of their Concur services; -- Client Support Services with regional desks in North America, Europe and Asia with 24 x 5 phone support and access to an extensive knowledge database;

-- Comprehensive Learning Services, offering easy-to-deploy toolkits, training modules and templates for both launch and change management needs.

"In this difficult economic climate, companies of all sizes are seeking even more assistance in finding ways to increase operational efficiencies and drive down costs," said Rajeev Singh, president and chief operating officer of Concur. "Our clients recognize the need for deep expertise and best practices insight that leverage their technology investment to deliver enhanced visibility into, and control over, their employee spend. The development of Concur Premium Services is an example of our focus on gaining additional insight into our clients' unique business circumstances and responding with timely, practical solutions that help them manage their companies more efficiently."

The company recently announced a record number of client additions -- driven by industry-leading innovation backed by world-class client service and support -- pushing the company's total client count over the 8,000 client plateau. With this growth comes increasing demand for value-added services that cater to the unique needs of each client. Concur Premium Services was developed in response to growing customer interest in more tailored solution optimization. In addition to the new analytics courses, the new support will cover a range of service offerings, including:

-- Configuration Audit & Analysis -- Serving as a tool for optimization to provide insight for customer requested changes, expansion, and/or new feature deployment specific to each client's unique business. Additionally, this service can identify best practices for clients and incorporate them into the current business processes;

-- International Best Practices -- Focuses on the deployment needs specific to a country or region by leveraging experience and configuration models developed by Concur and established as best practices to support cultural, legislative and compliance requirements.


ABOUT Concur Team

Concur is a leading cloud-based provider of integrated travel and expense management solutions. Our easy-to-use, Web-based and mobile solutions adapt to each employee’s preferences and scale to meet the needs of companies large and small. No matter what size the organization, we help control costs and save time. The Concur Connect platform allows an entire ecosystem of end users, customers, suppliers, and solution partners to access and extend the Concur T&E cloud, which delivers travel and expense solutions and services otherwise unavailable to them.

View author profile


Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur’s services are trusted by over 20,000 clients around the globe with around 30 million users. Learn more at

Contact Us

RELATED CONTENTSee all stories
Press ReleaseFebruary 26, 2016
press releases
Concur partners with Gett to streamline business travel experiences


Gett solutions available in the Concur App Center soon


Maidenhead, United Kingdom, February 25, 2016  Concur, the...

Read More

Press ReleaseFebruary 26, 2016
press releases
Business Travel Direct and Concur pioneer technology to reduce unmanaged travel

Maidenhead, United Kingdom, February 24, 2016 – Business Travel Direct has partnered with Concur to pioneer technology solutions to help corporates tackle the perennial problem of travellers booking outside...

Read More

Press ReleaseFebruary 26, 2016
press releases
CTI partners with Concur to enhance expense management offering

Maidenhead, United Kingdom, February 24, 2016 – CTI, the leading regional travel management company, has today announced a partnership with Concur, the global leader in integrated travel and expense management,...

Read More