Company now offering business process management expertise to complement its world-class technology, providing clients with a unique comprehensive SaaS solution
LONDON, England, December 15, 2009 -- Concur (Nasdaq: CNQR), the world's leading provider of on-demand Employee Spend Management services, today announced the launch and immediate availability of Concur® Advantage services – a unique selection of value-added services and support – from project management through help desk support and everything in between – to help clients maximise the value of Concur solutions. Designed to provide guidance and hands-on expertise, Concur Advantage services delivers a full range of consulting, training, configuration and managed services to help clients address every aspect of their Employee Spend Management business processes, accelerate their deployments and to provide ongoing assistance in partnership with Concur experts. Concur Advantage services were developed in response to growing customer demand for a comprehensive approach that alleviates the burden of managing business processes while helping to truly optimise their technology investment.
The new Concur Advantage offerings include:
-- Consulting Services – These one-time, customizable offerings deliver a premium level of service to clients, eliminate the burden of traditional technology implementation engagements, provide expertise to help meet their business objectives and assist with high value deliverables including custom reports authoring, global deployment and system integration.
-- Configuration & Best Practices – Offered on topics such as attendee spend tracking, travel allowances, audit rules and workflow, these services help clients increase productivity by optimizing feature adoption and process improvements.
-- Customized Training – Concur experts work with clients to provide advanced training on Concur solution capabilities, configuration or administration functions and are designed to address specific client business scenarios.
-- Managed Services – To meet business needs such as invoice entry and scanning, expense policy audit and VAT recovery services, site administration, reporting and analysis and end-user support in 13 languages, Concur directly manages these functions on a limited or long-term basis for clients.
"The first generation of on-demand services off-loaded the management of technology from the client to the service provider,” said Rajeev Singh, president and COO of Concur. “While eliminating the rigours of managing on-premise licensed software was a huge improvement for customers, these solutions did little to address the underlying business processes, which are often the areas in which clients can realise the most significant cost savings. With Concur Advantage, we’ve taken aim at this last mile of client demand by delivering on-demand technology – along with a wide array of business process management expertise and services – to provide each client with the perfect combination of technology, expertise and process management to help optimise their investments.”
These new value-added offerings supplement Concur’s standard world-class client services. Each Concur client has access to solution experts, powerful tools and useful resources that complement their chosen solution, including account management, implementation services, training, email, phone and online technical support. With Concur Advantage services, delivered on-site or remotely, clients can alleviate their organisation of the burden associated with implementing, managing and optimising these business processes, and realise significant cost savings, increased process efficiencies and enjoy on-demand, 24x7 access to Concur’s vast reservoir of domain expertise.