Let Us Handle It: Supporting Your Solution

Software Support

We want to help you get the best out of your Concur solution and demonstrate a great return on your investment. So the Concur Support Administration Service regularly reviews your solution to find tweaks that can tailor it to meet your needs even better. We will also help you stay informed of new features and updates that will enhance your solutions' capabilities.

Stress-Free Maintenance with Service Administration from Concur

We want you to make the most of your solution, and reviewing your specific Concur configuration is essential to taking full advantage of all the capabilities of your system. This service lets you:

  • Address your initial and on-going needs
  • Recommend best-in-class configurations
  • Maintain basic system configuration management
  • Monitor application processes and jobs
  • Assist with formulating strategies to ensure maximum deployment
  • Review monthly release notes and advises activating items that may affect your configuration
  • Identify common user issues and advises how you can educate your users on these issues

Support Administration Service Brochure

Find New Ways to Do Things

Just as businesses grow, so too do software solutions develop and evolve, as new innovations come online.

Our service monitors your solution usage and as a result can give you best practice insights or recommendations for improvements; from tweaks to your configuration through to offering you additional solutions or services.

We think that regularly reviewing and configuring your solution to meet your requirements is an important aspect in maintaining efficiency and effectiveness. It also means that there is no need for you to spend time executing system management administrative tasks on an on-going basis.

Let us help: supporting end users with the Concur solution

Just as businesses grow, so too do software solutions develop and evolve, as new innovations come online.

We want to help our users get the best out of the Concur solution. That’s why we are available 24/7, ready to answer questions and ensure your users have the best possible experience.

Get the answers you need with the User Support Desk
service from Concur

Our User Support Desk service provides you with support to help users get the most out of your Travel and Expense solution. Our service:

  • Offers prompt response and assistance to you
  • Removes the requirement for you to have someone in-house


This service is available 24 hours a day and seven days a week.

User Support Desk Brochure