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AirRefund
Get compensated for delayed flights
Did you know?
The European Union Regulation sets minimum rights for air passengers in the event of a flight delay, cancellation or denied boarding. Compensation amounts** depend on travel distance and could reach:
• < 1500km..............................250€ (~US$260)
• 1500km - 3500km..................400€ (~US$420)
• >3500km...............................600€ (~US$630)
This applies to:
• Any outbound flight departing from Europe* operated by any airline
• Any inbound flight landing in Europe operated by a European airline
Why enable AirRefund?
• By integrating AirRefund with Concur Travel, our matching system directly accesses employee itineraries and automatically notifies travellers when they experience an eligible flight delay or cancellation
• AirRefund relieves your travellers from the hassle of dealing with airlines by managing the entire process – from eligibility verification to taking the airline to court if necessary
• Automating the air claim management process leads to enhanced traveller experience which results in higher Employee Satisfaction scores
Why trust AirRefund to handle your claims?
• 100 % success based: No win, no fee
• No additional cost for employer/corporation
• Wide expertise in compensation collection and in-depth knowledge on all applicable regulations
• AirRefund pledges to deliver the highest standards in terms of Customer Experience
• Option of donating all or part of the compensation to a charity/NGO
When the claim is successful, AirRefund deducts 30 % of the compensation** before transferring funds directly to the traveller either by bank transfer (SEPA) or via PayPal.
Get compensated for flight delays & cancellations – connect AirRefund to your organisation’s Concur Travel account today.
*37 countries including: 28 EU countries + Switzerland, Albania, Bosnia-Herzegovina, Iceland, Macedonia, Montenegro, Norway, Serbia, Kosovo
**The compensation amounts may vary according to current exchange rate between EURO and local currency
Request a quote or inquire about options.
Works with these SAP Concur solutions:
Travel - Standard
Travel - Professional