Ingeus transforms purchasing and approval processes with Concur Invoice

How Ingeus transformed invoice processing with SAP Concur Concur

Ingeus is a UK-based government services organisation with 2,500 employees, delivering employment, justice, health and wellbeing programmes to hundreds of thousands of people across the UK. In 2022 alone, it supported almost 280,000 people and helped over 50,000 back into work.

The challenge: manual processes at scale

After growing by 500% in five years, Ingeus was processing 3,000 invoices a month through email chains and paper documents. There was no structured purchasing system, approval workflows were slow and unreliable, and audit preparation placed a significant burden on the finance team. Visibility into cash position and outstanding commitments was limited.

The solution: Concur Invoice

Ingeus implemented Concur Invoice in January 2023. Working with an SAP Concur Senior Implementation Project Manager, the platform went live in 10 weeks, with 500 staff trained and operational within five weeks of go-live.

Key benefits Ingeus gained:

• Automated invoice processing using OCR, eliminating manual data entry
• Structured, auditable approval workflows replacing paper-based processes
• A complete audit trail covering every invoice and purchase order
• Real-time financial visibility, giving the CFO a clear picture of cash position
• Compliance improvements across accounts payable
• Accounts payable staff freed up for higher-value work
• Significantly reduced time spent on audit preparation
• Adoption of Concur Expense, with international rollout under consideration

"If a purchase has gone through the business, it's in SAP Concur. There's an invoice, a purchase order and an audit trail. It's perfect." – Michael Berry, Head of Change Management, Ingeus

Download the full case study

Read how Ingeus went from paper-based chaos to automated, compliant invoice processing in just 10 weeks.