Growth and Optimization
Continue Your SAP Concur Education: What Are My Options?
Signing up to SAP Concur solutions is only the first step on your journey to optimal spend management. To keep your system running at peak performance and ensure you’re getting the best value out of your investment, we offer both DIY and guided educational resources through a variety of teams and channels.
Why Do I Need These?
Aside from needing access to support when you have a specific issue, what if you’re missing some key features of your SAP Concur solution that could boost efficiency or ease employee stress? What if there is a simple fix to the niggly problem that’s been slowing you down? What if by adding an additional solution you could integrate your business-wide spend management or uncover new sources of hidden spend? You’d want to know about those things, wouldn’t you?
We thought so, which is why, in addition to our client success teams, we are committed to providing a range of educational resources to help you in the way that best suits you. These include:
We’re Here to Help: SAP Concur Support
We all know how quickly the world around us can change and we are continually developing our products and services to meet these challenges head on. With our support services, it’s easy to keep up to date.
Whether your question is regarding usage, features or functionality, you’ve got access to SAP Concur Support. This service, for both administrators and end users, includes educational resources such as SAP Concur demos and training videos and in-product help options. Support also includes the Concur Open dashboard for up-to-the-minute information on service availability and performance by product and location.
But for the best education on SAP Concur solutions, why not head to the place where your peers are using the same tools, have great ideas and suggestions and want to learn from you too?
Peer Power: SAP Concur Community
In the 18th century, Benjamin Franklin, who is widely known for his prolific knowledge of many subjects, said, “Tell me and I forget, teach me and I may remember, involve me and I learn.”
We couldn’t agree more. Education comes in many forms, but interacting with people, rather than just reading or listening, can be far more effective. It’s why more than 30,000 of our users from organisations of all sizes, industries and global locations, have joined our SAP Community to find answers to their questions and even advance their careers.
The community is an easy-to-use hub where you can learn from users and experts who have walked in your shoes. Our subject matter experts and community peers share best practices, business insights, product information and the answers to commonly asked questions.
Fast Answers: User Support Desk
To save you even more time we have the User Support Desk. It offers 24/7 direct access to SAP Concur experts who understand system configurations, the capabilities built around your policies, and supported platforms – including mobile devices. The user support desk caters for administrators, end users and those new to SAP Concur solutions – so regardless of your experience or knowledge level, we’re here to answer any questions.
It’s a fuss-free, user-friendly experience that allows employees to get back to their jobs as quickly as possible. Although most issues are resolved at first contact, when a case needs to be logged, we provide updates and work with other teams until it's resolved. Authorised Support Contacts (ASCs) are given even greater access to SAP Concur support and resources and each business can nominate between two and five ASCs.
To ensure we’re all on track, custom reporting delivers periodic updates of agreed performance indicators, such as opened and resolved support cases, volumes of support contacts, and response time metrics.
Flexible Help on Your Schedule: Service Assistant
In a busy finance team, sometimes there’s not enough hours in the day and unexpected issues can arise. We know that the most important thing for you at these times is to get your business back on track with minimal delay. To receive personalised support, you can access Service Assistant, a simple, flexible support network for all your post-deployment needs.
Our team of coaches are available to optimise your SAP Concur platform across Concur Expense and Concur Invoice, giving you back the time you need to keep your business running smoothly. If you’re thinking about new services, this a great way to find out if what you’ve got in mind works or what else is possible. Do you need to change your configuration? Could you use some help with daily administrative tasks? Are you struggling to reach your spend management objectives? No question is too big or too small and with extended chat hours, a dedicated phone line and email channel it’s easy to access specialist support, whenever and however you need it.
The more you know about SAP Concur solutions, the better equipped you are to use them to your full advantage, troubleshoot when you hit a stumbling block and find the right tools when you want to do something new.
To watch a roundup of our educational offerings, watch this short video. Or head straight to the Community to find out what others are saying about SAP Concur education.