User Support Desk

An additional service, offering 24/7 direct access to SAP Concur experts and resources to support your employee utilisation of SAP Concur solutions.

Get fast, accurate advice directly from our experts

User Support Desk gives your employees the answers they need right away, which results in better adoption, more productivity, timely data, and is a crucial part of any support solution.

  • Save time for you and your administrators
  • Receive expert guidance
  • Assistance available in multiple languages
  • Available 24/7

Features of User Support Desk

24/7 support

Whenever employees want knowledgeable help or quick answers to questions on any aspect of using your SAP Concur solution, User Support Desk is there to assist 24/7.

User support that knows you

Our representatives understand system configurations, the capabilities built around your policies, and supported platforms – including mobile devices.

Assistance in multiple languages

SAP Concur support professionals offer assistance in English, Brazilian Portuguese, Spanish, German, French, Italian and Mandarin.

Rapid problem resolution

Most issues are resolved on first contact. If a case must be logged, we’ll provide updates and work with other teams across SAP Concur until it's resolved.

Custom reporting

Get periodic updates of agreed performance indicators, such as opened and resolved support cases, volumes of support contacts, and response time metrics.

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