SAP Concur and Finastra together transform expense management

How Finastra streamlined expense management with SAP Concur

Finastra is one of the world's leading providers of financial software, serving more than 8,600 financial institutions across 130 countries - including 90% of the world's leading banks. With 9,000 employees in 20 countries, consistent and compliant expense management is essential to how the business operates.

The challenge

Finastra has used SAP Concur Expense since 2019. When team turnover disrupted the original implementation team, institutional knowledge was lost and new members needed rapid upskilling. Post-COVID, rising expense claim volumes added further pressure to maintain process continuity and policy compliance.

The solution: Concur Advanced Care

Finastra selected Concur Advanced Care - a service providing a designated SAP Concur consultant who works as an extension of the client's own team. Acting as a single point of contact, the consultant manages continuity across platforms, handles administrator queries, supports new feature adoption, and builds a targeted action plan to maximise ROI.

Finastra has since subscribed to Consultative Intelligence, enabling customisable reports and dashboards to better interpret expense data, enforce compliance, and support informed business decisions.

Benefits gained from SAP Concur

• Improved time to resolution on colleague queries
• Consistent processes across platforms
• Increased user satisfaction
• Upskilled internal team members
• Expense policy compliance maintained and enforced
• Management freed up to focus on strategic priorities
• Granular expense data via Consultative Intelligence dashboards
• A trusted long-term partnership, not a transactional supplied relationship

Download the full case study

Read the full story of how SAP Concur's Advanced Care model helped Finastra move from reactive support to a proactive, optimised expense management programme.