Improving the employee experience with video tech provider Milestone Systems

How Milestone Systems simplified global expense management with SAP Concur

Milestone Systems, a global video technology company and part of the Canon group, deployed SAP Concur to remove the friction from travel booking and expense management, freeing employees to focus on more valuable work.

The challenge

With over 1,000 employees across 24 countries, Milestone's travel and expense processes were built on manual paperwork. Staff had to complete forms by hand, scan receipts, and submit them to finance manually - a time-consuming process that clashed with the company's 'people first' culture.

The business needed a solution that was easy to use, reduced the number of steps involved in booking travel and reclaiming expenses, and could scale across a complex, multi-country operation.

How SAP Concur helped

Milestone deployed five SAP Concur solutions, including Concur Expense, Concur Travel, and ExpenseIt, to build an end-to-end, automated platform for expense management and travel booking.

Key benefits include:

• Automated expense management recorded via the mobile app replaces manual paperwork entirely
• Unified travel booking  managed from one platform
• Mobile automation as staff submit expense reports on the go, turning otherwise unproductive time into useful work
• Compliance and audit trail - built-in controls meet legal and tax requirements across 24 countries without adding complexity
• Improved flexibility created as the platform adapts to new working patterns and new categories of spend as they emerge
• Onboarding and training supported by short training videos that get new employees productive quickly

Download the Full Case Study

See how Milestone Systems made expense management effortless for a global workforce. Download the full case study to read the detail.