Spend decreased 20%; reports done 50% faster.

How Tungsten Automation streamlined travel and expense management with SAP Concur

Tungsten Automation is a global leader in intelligent workflow automation, with 2,200 employees across the US and Europe. The company relied on a manual, spreadsheet-based expense management system that was slow and resource-intensive.

The challenge: A manual process that could not scale

Before adopting SAP Concur, two full-time staff in the US processed expenses manually using spreadsheets and paper receipts. Employees had difficulty completing accurate expense reports, and the business had limited visibility into travel spend patterns. A separate internal travel booking desk added further delay to an already time-consuming process.

The SAP Concur solution

Tungsten Automation implemented Concur Expense first, replacing manual workflows with automated expense management, policy enforcement, and a reliable digital audit trail. When Concur Travel was added, the internal booking desk became obsolete. Employees could book air, hotel, and car rental in a single platform, with itinerary data flowing directly into their expense reports - reducing errors and removing the guesswork from compliance.

Benefits gained from SAP Concur

• Manual processing roles removed in the US and across nine European countries
• Full spend visibility, in real-time reports highlight where travellers were overspending, enabling swift action on policy compliance and budget control
• Stronger ROI on travel spend - preferred vendor programmes and spend caps ensured employees booked within policy and captured available discounts
• Employees freed up to focus on their work - less time spent on expense submission means more time on productive, revenue-generating activity
• A cleaner audit trail fed directly into expense reports, reducing inaccuracies and supporting compliance without extra effort
• The internal booking desk made obsolete - Concur Travel consolidated all travel booking into one platform, simplifying the entire process end to end
• A smooth implementation from day one - the SAP Concur project team provided structured support throughout, making adoption straightforward even for first-time software rollouts

Read the full story

The numbers speak for themselves. Download the full Tungsten Automation case study to see exactly how SAP Concur delivered measurable savings on travel spend, expense processing time, and headcount.