Traveller Self-Service (TSS)

Save time by giving travellers the power to easily and securely update travel records.

Let travellers update records and profiles on their own

Booking a ticket requires correct, complete traveller information. Without it, travel management companies need to waste time chasing information down as quickly as possible. Traveller Self-Service (part of Concur Compleat) gives travellers the power to easily update important information — all by themselves via a secure TSS website.

  • Update credit cards, TSA information, and more without needing a travel agent
  • Get back valuable time normally spent fixing or updating travel information
  • Act fast and avoid ticket cancellations or penalties

Learn about Concur Compleat

How Traveller Self-Service works

  1. TSS identifies missing info when a ticket is booked
  2. An alert email is sent to the traveller with a link
  3. The traveller follows the link to our secure TSS website
  4. A reservation number is entered to locate the trip
  5. The traveller quickly fixes or fills in missing information
  6. The traveller’s profile is automatically updated

SAP Concur has a better way to handle TMC solutions

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