Customer success centre

Helping you on your SAP Concur solutions journey with essential resources, downloadable guides, easy-to-use tools, and answers to common user questions.

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During these times, SAP Concur is committed to you and helping your business run as best as it can. Join us on 7 July for a live keynote, sessions, and discussions that go beyond travel, expense, and invoice management.

Whether you want more visibility into spend, tools to simplify processes, or tips to increase efficiency, this virtual summit is for you.

Note: the live virtual event and on-demand content are complimentary.

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Getting started with SAP Concur solutions

Your SAP Concur solutions implementation process
Learn about the SAP Concur solutions team members and tools that are available to help get you get up and running quickly.
About the administrator role
Self-guided training resources

Rolling out SAP Concur solutions to your organisation

Rollout tips and tricks
Leverage best practice insights gathered from thousands of successful SAP Concur implementations. Get tips, tricks and resources for rolling out:
Change management strategies
End-user training guides

Getting more value from your SAP Concur solution

Connect and learn with the SAP Concur solutions community
Attend topic-based group training webinars and learn about user-based best practices.
Expand your spend management knowledge
Stay on the forefront of your industry with the latest spend management reports and thought-leadership articles.
Top reports for your chosen SAP Concur solution
Save time by starting with overviews on the top reports for each SAP Concur solution.

Continuing your SAP Concur solution journey

Some important questions to ask your SAP Concur representative

Common SAP Concur user questions

How do I get login information for my SAP Concur account?

Once your company is a SAP Concur customer, user profiles are created by your company's SAP Concur Administrators and login information is emailed to you. If you do not know your credentials, you can navigate to www.concursolutions.com and click the link "Forgot your user name?" to have your user name emailed to you.

How do I contact Concur Support?

Administrators

If you are an Authorized Support Contact for your company or an Administrator who makes changes to your SAP Concur system, please log into your SAP Concur system, click on Help, then click on Contact Support. This provides you with the Client Support phone number and allows you to create a case online or use the chat feature with a Support representative.

Users

If you are an SAP Concur user seeking support, please log into your SAP Concur system, click on Help, then click on Contact Support. This provides you with the User Support Desk phone number and allows you to create a case online or use the chat feature with a Support representative.

Please note:

If you do not have the option to contact Support under the help menu, your company has chosen to support the SAP Concur system internally. Please contact your internal support desk for assistance.

How do I obtain an SAP Concur account?

If your company is interested in using SAP Concur, you should contact our Sales department and discover which solutions work for you. Information on how to contact Sales can be found here. Once you are a customer, individual user profiles are created by your company's SAP Concur Administrators.

How do I reset my SAP Concur password?

Navigate to www.concursolutions.com and click the link "Forgot your password?" to request an email with a hint or a link to reset your password. If your company uses single sign-on (SSO), please try that URL. If you continue to have problems, please contact your company's help desk or travel/expense department.

Where can I find basic training for SAP Concur?

Training resources can be found at www.concurtraining.com, or by logging into your SAP Concur account and clicking Help.

Where can I confirm known outages or performance issues?

The Concur Service Status, Concur Open, provides the most up-to-the-minute information on service availability. Go to open.concur.com to find service status.

Common Travel & Expense Questions

How can I update my travel profile with my loyalty accounts and travel preferences?

When logged into your SAP Concur account, navigate to Profile > Profile Settings > Personal Information. From there you can enter your loyalty accounts, travel preferences and other personal data for travel bookings.

Can I make changes to travel reservations booked through Concur Travel?

The ability to change a booked trip is controlled by a site setting, which means some companies allow changes and some do not. To determine if this is possible for you, simply log into your Concur account, click on the Travel tab and then click the Upcoming Trips tab. You can then select your trip and click Change Trip. If you do not see this link and you need to change your ticketed reservation, please contact your supporting Travel Management Company (TMC).

Who do I call for help booking travel?

For assistance using the travel booking tool within Concur Travel, customers of the User Support Desk can reach out to SAP Concur Support via the Support Portal, where the appropriate number will be listed. If you would like to have someone book travel on your behalf, or if your company is serviced directly through your travel agency instead of Concur, please reach out to your Travel Management Company (TMC).

Non-User Support Desk customers should contact their internal Concur Administrator or TMC for booking assistance.

Can I make changes to an expense report which has already been submitted?

Yes, if the report has not yet been extracted, it can be changed if it is either sent back to you or recalled. The Recall button can be found by opening your report and looking in the upper right hand corner of the page. If you do not see this option, please reach out to your Authorized Support Contact.

Who do I contact with questions regarding my Concur account?

Questions or issues regarding the site can be directed to SAP Concur Support via the SAP Concur Support Portal. Authorized Support Contacts can direct questions regarding their Concur service or products to their designated SAP Concur Client Success Manager.

Common Mobile Questions

Which mobile solutions does SAP Concur offer, and how do they differ?

Concur offers three mobile solutions: the Concur mobile app, ExpenseIt®, and TripIt®.

The Concur mobile app complements our Web-based solution, allowing you to manage anything expense and or travel-related, wherever you are, from booking and managing itineraries to capturing receipts and submitting expense reports.

ExpenseIt is an app that turns receipts into expenses, automatically, and sends them directly into Concur Expense. It makes submitting receipts, creating expense reports and getting reimbursed quicker and easier by doing a lot of the work for you.

TripIt is the travel organizing app that automatically creates a master itinerary for every trip so you can access all your travel plans, anytime, on any device.

What other apps or services can I connect to my SAP Concur profile?

SAP Concur offers a variety of apps that can work in conjunction with the Concur mobile app to create the perfect trip. A full listing of apps, along with additional information, can be found at https://www.concur.co.uk/app-center.

How do I log into the Concur mobile app?

The first step is downloading the app on your Apple or Android phone. This can be done directly from your device, or by sending yourself a download link located under Profile & Profile Settings > Mobile Registration. Your username will be listed on this page, and the Concur mobile app uses the same password you use to log into the web-based version.

What is a Mobile PIN and how can this be set up?

A Mobile PIN (Personal Identification Number) is a password specifically for the mobile app and is different from the password used in the web version of Concur. To set your PIN, click the Profile tab and select Profile Settings. Under Other Settings select Forgot Mobile Password (PIN). Enter your Login ID and you will receive an email with a link to reset your PIN.

Where can I find answers to more commonly asked questions?

Answers to commonly asked questions can be found in the Knowledge Base on the SAP Concur Support Portal. The Knowledge Base can be accessed by logging into your SAP Concur account, clicking Help > Contact Support, and by navigating to the Resources tab. From here you can search for articles and documents relevant to your concern.

Other customer resources

Concur Training Website
Customer Success Stories
Overview of SAP Concur Support Network

Customer Support:

If your question is of a functional nature about how to fix or do something in Concur, please contact Customer Support by clicking the 'Help' link on the top right corner of your solution or calling + 44 (0)203 793 693

For invoicing queries email:

ARCustomerSupport@concur.com

For Audit queries email:

concur_EMEAClientService@sap.com

For SAP Concur service availability visit:

https://open.concur.com
Support Portal
24/7 User Support Desk offering

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