Frequently asked questions (FAQs)

Get answers to your biggest questions about travel, expense, and invoice management.

What is SAP Concur?

SAP Concur develops technology that automates and integrates travel, expense, and invoice management. As part of the larger SAP family of companies, SAP Concur solutions simplify spend management and help organisations operate in more efficient and cost-effective ways.

What is the SAP Concur app?

The SAP Concur app is a simple, secure tool that allows users to manage travel, expenses, and invoices from their iOS or Android mobile devices. Employees can easily book and manage travel, create and submit expense reports, and approve invoices — from anywhere and at any time.

Why is expense management important?

Every business runs on good cash flow. When organisations don’t know how much cash is coming in and going out, it can lead to big problems like budget shortfalls. By using emerging technology to automate the expense management process, organisations can control spend, reduce errors and fraud, and base decisions on complete and accurate data.

What is Concur Expense?

Concur Expense is a software solution that automates business expense reporting and allows companies to take control of spending, no matter where it happens. Through this, organisations can capture spend from multiple sources, base business decisions on accurate data, and simplify the entire expense management process.

How do I enter expenses into SAP Concur?

Entering, submitting, and approving expenses in SAP Concur is a simple process.

  1. Transaction data is captured automatically from receipt photos and from airlines, hotels, restaurants, and car companies.
  2. Employees then submit and can track expense claims from anywhere using their mobile devices.
  3. Managers review and approve expense reports from any device, which speeds up reimbursements.

What is Duty of Care?

Duty of Care is an organisation’s legal obligation to protect employees from harm. For instance, when employees travel for work, it’s critical that businesses take all reasonable measures to ensure that people remain safe on the road.

What is expense fraud?

Expense fraud occurs when expense claims are erroneously overinflated, or when illegitimate expenses are added to an expense claim. Fraud is very difficult to detect and can take several forms, including data theft, bribery, and corruption. Even minor incidents of fraud can damage a company’s financial health.

What is a travel and expense policy?

A travel and expense policy is a written set of guidelines that’s created to ensure employees know which travel-related expenses are reimbursable and which are not. When travel and expense policies are formalised and well understood, it can increase compliance and lead to significant cost savings.

What is Concur Travel?

Travel and expense costs make up a big and complex portion of an organisation’s total budget. Concur Travel provides a seamless way for employees to book compliant travel. With Concur Expense, T&E is integrated into a single, automated solution that helps organisations speed up and simplify processes, reduce errors, track and control employee spend, and see spend data all in one place.

What is an invoice management system?

An invoice management system is software that helps organisations automate and simplify the accounts payable process. By automating the capture, processing, and payment of invoices, businesses can put an end to paper invoices and manual processes, speed up approvals, reduce errors, and enforce policy compliance.

Find answers to even more of your travel, expense and invoice questions in our eBook

  • What should an expense claim include and what is a T&E policy?
  • What can I reclaim VAT on and how can I ensure HMRC compliance?
  • Should we use purchase orders for invoices?
  • Can I reclaim VAT on invoices?
  • Which finance systems and partners do you integrate with?
  • How do I reclaim the VAT on mileage?

Download the FAQ e-Book