[Infographic] How Technology Impacts Traveller Behaviour and Safety

Corporate travel is an ever-changing environment, with travel managers’ responsibilities now lying beyond travel management to include risk management and traveller satisfaction. In the modern world, travel managers need to understand how to balance the needs of the business against the expectations of employees.

Over the past four years, GBTA has partnered with SAP Concur to explore business traveller booking behaviour and preferences, and how booking behaviour affects the moral and legal responsibility of duty of care. This study aims to examine this topic in greater depth, looking at the ways in which technology can play a role in traveller booking behaviour and, in turn, keep travellers safe.